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Cancellation & Return Policy

Can I cancel an order?

Cancellations are not permitted once the order is placed. In case of any exception, kindly mail us at care@vxlnt.com or speak to the customer care team on +91-80-23609977 (10 AM - 7 PM) and they will assist you in the best possible way. No refund will be made in case of cancellations for custom made products the advance amount will be forfeited as cancellation charges. 

How do I initiate a return process?

Please contact our Customer Care team to initiate the return process. You can contact us by either sending an email to care@vxlnt.com or calling us at +91-80-23609977 (10 AM - 7 PM). Click here to read our Returns Policy

Please do not return products without first speaking to a representative at Vxlnt.com. For Products returned without our knowledge, we will not be able to process a refund. 

Who pays for the shipping if I send the item back?

We have our Reverse Pick up facilities in selected locations wherein your items can be picked up from our end and the same is absolutely free of cost. 

In case you need to send the product yourself, kindly ensure that you use a track-able shipping method (e.g. Delhivery, Blue Dart). Please ensure that product is packed in transit worthy packaging. Shipping cost for all approved reverse pick up cases will be reimbursed to 10% of selling price or the actual cost, whichever is lower. Also, please send an email to returns@vxlnt.com with your order details and the tracking ID of courier used or call our customer service centre on +91-80-23609977 (10 AM - 7 PM) to inform about dispatch of product from your side.

 

What is the return notice period?

Within 48 hours from the delivery of product.

 

In which cases are returns not possible?

The returned product should be unused, in its original packaging, along with the price tags, labels, original packing, freebies and accessories, if any and in the same condition as you received the product. 

Every product and package is labelled with a serial number. This serial number must be readable and un-tampered on return. 

The return request should be made within the return notice period and consumables, if any, should be unused or uninstalled. Any damages/defects which are not covered under the manufacturer's/brand’s warranty or because of Product use are not covered under the Returns Policy.

 

What can lead to cancellation of my order?

A cancellation may happen if a product is rejected in our Quality Check process or if it is out of stock. Also, in some cases when our logistic partners are unable to deliver to the desired delivery location, the order may be cancelled.

 

What if the packaging of the product is damaged upon delivery?

If you discover that the product packaging has been opened or is damaged, please do not accept the package and immediately notify our Customer Care team. We will offer a full refund, or send a replacement product, depending on your preference and product availability.

 

What if the product has missing parts or defects?

If you have received your product with missing parts, defects or accessories, immediately notify our Customer Care team. 

For any short-shipment / missing parts / faulty parts, the particular part would be replaced as soon as possible. You will need to inform us of any missing parts / defects within 48 hours of delivery of the product, in order to receive the replacement.

 

Can I return a product that is found to be faulty upon use?

Some Vxlnt.com products have an additional warranty period offered by the manufacturer. If after using such a product, you identify any flaw or manufacturing defect, please check the manufacturer's warranty and contact them directly (Call Centres/ accredited Technical Assistance centres). 

If you are unable to contact the manufacturer, please get in touch with our Customer Care representative. We will be happy to get in touch with the manufacturer on your behalf and facilitate a resolution. (This only applies in cases where the manufacturer provides such a warranty)